Publix boasts the slogan “Shopping is a pleasure,” but recently customers were not pleased when to the company called them on their cellphones without their consent. Publix is one of the largest grocery store chains in the South, and it is most prominent in Florida, due to being based in Lakeland, Florida. There are also many stores located in Georgia, Alabama, Tennessee and customers are alleging that the Publix’s pharmacy made robocalls to them alerting them that they had a prescription to pick up. Many of the customers claimed they had never used the Publix’s pharmacy, and did not even have any medication to pick up with the company.
The customers who have brought up a $5 million dollar class-action lawsuit against Publix Super Markets Inc. in the U.S. District Court in Tampa claim that Publix violated the Telephone Consumer Protection Act.
Rachel Soffin of the Morgan and Morgan law firm who filled the lawsuit explained that multiple of thousands of people were called. Even after the customers complained and suggested that they did not want to be called, it was reported that the calls continued weeks after.
“This is a problem of privacy,” thesis student Sydnie Petteway said. “When it comes to medical information, there needs to be sensitivity.”
The lawsuit was put forward on Oct. 14.
Publix Supermarket Inc. declined to answer, since they do not comment on active lawsuits and litigation.